Last updated: January 6, 2020
Brief overview of our commitment to privacy
At Corner Software, we believe that the less information we know about you, the better. After all, it is impossible to lose, misuse, or abuse information we don’t have. To the extent that we have control over your data or data about you, we see ourselves as custodians of that data on your behalf.
We use your data solely to provide you with services in which you enroll. Our business is providing products and services to you, the customer. We have no desire or interest to use or transfer the limited data we acquire for any other purposes.
Who We Are
Corner Software is a Canadian company located at PO Box 251 Caledon ON L7C 3L9 Canada. Corner Software complies with Canadian privacy laws. We are fully compliant with the Canadian privacy laws and the GDPR. The European Union (“EU”) recognizes Canada as a destination country with “adequate level of protection” for data privacy of individuals. We are not U.S.- EU Privacy Shield certified since we are a Canadian company.
Personal Data We Collect and How We Use your Personal Data
We do not collect or obtain data from third parties. We collect some data from you, in order to provide you with our Folktells products and associated services. You provide some data directly, such as when you create a Folktells account, or contact us for support. Such data is limited to your email address only. We get some limited data from your use of the Folktells products and services. Such data includes your IP address, and the make and model of your device through which you access or use Folktells products or services.
We use your personal data to provide you with services associated with the use of your Folktells account and to provide you with a rich customer experience through our customer support. In particular, we use your data to provide Folktells services, which includes updating, securing and troubleshooting, and providing support.
The following is a more detailed description of the types of Folktells user data:
The application uses three kinds of user data to deliver our services: (i) Local Data (ii) Account Data and (iii) Service Data. All are treated securely with respect for customer privacy and data confidentiality, but there are important technical and usage differences.
(i) Local Data
Local Data are held on your device and we have no way of accessing this information. So long as you have not chosen to connect and share through a Folktells account this includes your photo albums, photos, story content, calendar events, whiteboard content, and configuration options, as well as other information.
(ii) Account Data
When you choose to connect to a Folktells account and share, this creates Account Data. Account data includes shared story definitions, including content, shared whiteboard content, engagement statistics, and instant messages sent explicitly to the app.
Your Account Data is your property. We claim no rights to it beyond those necessary to deliver services to you. We will never share your Account Data with any third party. You may add, modify, and delete Account Data at your discretion. If you do not have an optional Folktells account, you cannot provide us with Account Data.
(iii) Service Data
We inevitably acquire Service Data about your usage of Folktells, your account, and your payments through operating our services. We retain only enough Service Data to operate and maintain the services. These data are never used for any other purpose.
Service Data are kept confidential. They are visible to our staff and include, but are not limited to, server logs, billing information, client IP addresses, number of accounts and number of items in accounts, and email addresses.
As long as you are using our services, we retain the right to hold and use Service Data to provide our services, troubleshoot problems, analyze the performance and demands on our services, and to provide our payment processors with the information they need to process payments.
Diagnostic Data (Optional)
Diagnostic Data are a category of Service Data which are not automatically collected or required for operation of our services.
In some cases we seek diagnostic reports and other troubleshooting, bug, and crash reports from customers to help identify and solve problems with our products and services. This information is sent to us only on a case by case basis, or by users who explicitly opt into our beta software programs or who otherwise explicitly choose to provide diagnostic data to us.
Diagnostic Data may contain sensitive information about your devices and operating environment as well as personally identifying information. Although there may be occasions when we ask for Diagnostic Data to assist you with a problem, you are never obligated to provide it.
Keeping Your Information Safe
We understand and accept our responsibility to protect Service Data and Account Data. We use strict access control mechanisms, network isolation, and encryption to ensure that Account and Service Data is only available to authorized personnel.
Compliance with the laws
Corner Software fully complies with the Canadian privacy laws and the GDPR. Corner Software is a Canadian company, we are not U.S.- E.U. Privacy Shield certified.
Data Location and Transfer
Folktells data are held on servers located within the United States and Canada. Service Data access is restricted to members of our staff residing in Canada. The European Union recognizes Canada as a destination country with “adequate level of protection” for data privacy of individuals.
Customer support system
Our customer support and email services are hosted primarily in the United States. Any information you choose to send us through email or our customer support system may pass through and be stored on a variety of intermediate services.
Third-Party Data Processors
Your Account and Service data are held by third party data processors, who provide us with hosting and other infrastructure services. The locations of these are described above. In many cases (but we cannot promise that this will always be the case) even Service data held by these entities is encrypted with keys held only by us.
We may use your contact information, that is, the contact email address provided by you, to communicate with you about Service activity, provide support, and send you other information such as product updates and announcements. You may choose to stop receiving communications from us, except certain important notifications such as billing and account security alerts.
Data Protection Principles that We Practice
(i) Data Portability
We want happy customers, not trapped ones. We will not lock you out of your own data.
You may export your Folktells data at any time you wish during the life of your account. If you discontinue payment, your account will enter a frozen (read-only) state for a period not less than six months during which you may still retrieve and export your data.
Export is limited to your Account Data.
(ii) Your Right to Know to What We Know
You have the right to know what we know about you and to see how that data is handled. You may request a screenshot of what we can see about you in our back office systems. However, to protect customer privacy, such requests must be carefully authenticated beyond demonstrating control of the customer’s email address.
(iii) Your Right to Have Your Data Erased
As we are merely custodians of your data, account owners have the right to instruct us to remove data permanently from our systems. To ensure that no one’s data is deleted without their consent, you must first delete your account through an authenticated session. After your account has been deleted, the account owner may contact us and ask for the data to be expunged. Once the request is authenticated, the data will be removed from our active systems within 72 hours.
Disaster recovery and data availability requirements mean that Corner Software has a legitimate interest in maintaining secure and immutable backups. Backups are kept for 35 days. Erasure requests will leave those backups untouched, and we will only remove data from backups if legally compelled to.
(iv) Your right to access and control your personal data
You can also make choices about the collection and use of your data by Corner Software. You can control your personal data and exercise your data protection rights by contacting Corner Software at the address and information provided below. You can add, remove, edit, change any data that are in the Folktells account.
Cookies and Tracking
We do not engage in or support cross-service tracking.
Client applications, including web browsers, will store information about your account to assist with future sign-ins and keep some information available to you when you are not signed in. Users may remove all such information from their devices, but doing so will require that they provide complete information (account details, email address, or other) on subsequent sign-ins.
Consent for Underage Enrollment
Those under the age of 16 may not use the services without the consent or authorization of their parent or legal custodian. Family account organizers and team owners are responsible for that authorization when they add someone under the age of 16 to an account.
We will comply with applicable laws and the contracts with our customers to provide Service Data and Account Data to law enforcement agencies. If permitted, we will notify you of such a request and whether or not we have complied.
Some Service Data is made available to family account organizers. In some limited circumstances we may provide some information to non-owner members of these accounts. Account owners will be informed in these circumstances.
In the event of a breach, we recognize our responsibility to our customers and to the public to disclose the nature of the risk and provide a transparent account of the events without undue delay. We follow applicable requirements under the laws, that is, the Canadian data privacy breach notification requirements and the requirements related to data breach notification under the GDPR.
If you have any questions about this Policy, you can contact our support team or write us by mail at:
PO Box 251
Caledon ON L7C 3L9
If you have concerns or complaints about this policy or practices with regard to that you do not feel you can resolve through contacting us, you should bring those concerns to your local regulatory authority.