Frequently Asked Questions

Quickly get answers to your most common questions.

For detailed tips and how-to articles, please visit our our learning center.

Yes. Folktells can show a prompt to engage in a story on any schedule you choose. Just go to Settings | Stories offered at, and use the + button to add a new notification time. You can add as many times as you like. At the time(s) you choose, a notification will appear offering to show a random story.

Story prompts encourage engagement by reminding users that there is content for them to watch and/or listen to.

Explore more in our learning article about scheduled stories.

Yes. First, make sure that Folktells is in Storyteller mode. Then, tap ‘Manage Stories’ on the main screen to go to the story selector. Tap the heart icon to include or not include an album in the list of visible stories. Albums with a solid heart will  rotate through the featured stories area on the main page and be visible to everyone in the story selector.

Stories with a heart outline will not be visible to non storytellers, even in the story selector, and will not be used for scheduled stories or featured on the main page.

Please see our learning article on Creating & Managing Stories for more details.

Yes, if both users have Internet and have access to a shared online calendar (such as a Google calendar). On your device, create an event in a shared calendar. Any entries you enter into the shared calendar will appear wherever the calendar is shared.

You can manage your loved ones events remotely from your own device even if you don’t have Folktells installed yourself. This is an easy way to remind them of appointments, friends and family coming to visit, and important events. Folktells displays the title of the calendar entry, the location, and the description of the event.

For more details on how to set up and use calendars, please see our learning article on Selecting calendar(s) to display .

Yes. Folktells uses information from the calendar(s) on your device to display events. Create a repeating event in the calendar and it will show up in Folktells.

Please see our learning article for more information on how to use calendars.

Yes. The whiteboard content uses Markdown so you can easily create headings, lists, and bold & italic text.

See our article on the basic usage. There are also many Markdown guides available on the internet.

Some folk don’t want a lot of choices and prefer, or need, simpler, less detailed, content. Folktells has an option just for them. Go to Settings | Primary user(s) | Simplify and turn on Simplified mode. The application display changes to show only the most immediately relevant information in the simplest way possible.

For more details on what happens when you turn Simplified mode on, please see our Personalize Folktells learning article.

Yes. We’ve designed Folktells with large, easy to read, fonts already, but if you’d like them even larger that’s easy to do. Use the accessibility features on your iOS or Android device to customize the font to your liking. We’ve done our best to make it possible to use large fonts, but some text may be cut off or truncated due to limited screen space. Experiment with the settings on your device to find what works best for you and your loved one.

For folk who aren’t that comfortable with technology and frequently get lost after tapping on something unexpected, there are some settings in Folktells that can help.

If you turn Storyteller mode off in Settings | Primary user(s), Folktells will not let anyone into the settings dialog without a 4 digit PIN code. (It’s 1234) That way you can be confident that no settings will be changed by accident.

For more details on what happens when you turn Storyteller mode off, please see our Personalize Folktells learning article.

We think that Folktells is best viewed on a tablet. The larger screen makes it ideal for seniors to read and listen to stories and keep apprised of their daily schedules with a single main screen that keeps everything in view.

It also runs great on small tablets and phones for storytellers to create content. On smaller devices, the main screen is broken into 3 tabs, one each for featured stories, events, and the whiteboard.

For folks with some cognitive decline, like dementia or Alzheimers, a simplified clock that shows only the day of the week and the general time period of the day – i.e. Wednesday Afternoon – is helpful to keep them oriented. You can turn on Simplified mode in the Folktells settings.

For more details on what happens when you turn Simplified mode on, please see our Personalize Folktells learning article.

Yes. Folktells uses speech in a couple of ways. It reads stories out loud and it accepts voice commands to respond to story prompts. Even folk who are experiencing vision loss or otherwise have difficulty reading text on the screen can engage with your shared stories.

No. We know that not everyone has a convenient internet connection in all facilities so we designed Folktells to provide a great experience even without a connection. Setup your stories and scheduled events on the local device and they can be viewed, and listened to, even without an internet connection.

Having an internet connection does enhance the app by making it possible to update events and share albums from other devices.

The set of stories, as well as the photos in those stories, come from the albums in the photos app on your device. To create a new story just create a new photo album and add any photos you’d like. You can select some or all of the albums for display in Folktells and change your mind at any time.

Please see our learning article about Creating and Managing Stories for more details.

Folktells takes the title of a story from the name of the album. If you want to change it just edit the album title in the photos application on your device.

Please see our learning article on Creating and Managing Stories for more details.

Events are pulled from the calendar(s) on the device. Enter events into the calendar(s) as you normally would, then select the applicable calendar(s) in Folktells | Settings | Calendar. Any events in the selected calendar will appear in Folktells if they are scheduled within the default time frames.

For more details on how to set up and use calendars, please see our Select calendar(s) to display learning article.

In normal mode, the event shown in the Happening Soon section is the next event scheduled within the next 3 days. Upcoming events shows events scheduled within the next week. If you have simple mode turned on, the time frames are shorter.

For more details on what happens when you turn Simplified mode on, please see our Personalize Folktells learning article.

Yes, both Apple and Android devices have a ‘kiosk’ mode where the device can be locked into allowing the user to use only one application. By using this mode, you can be confident that a user who is easily confused won’t close Folktells and get lost by accident.

For Apple devices, you can find instructions on how to enable ‘Guided Access’ on the Apple Support website.

For Android devices, you can find instructions on how to enable ‘screen pinning’ on the Android Support website.

We love to get feedback, feature requests and general questions. Get in touch with us any time.

Folktells is not only for seniors. We think we’ve crafted a great experience for seniors but as so often happens that turns out to be a great experience for other people as well. Any group of folk who want to share stories privately will love the ease-of-use and features of Folktells, especially if there are seniors, or other people in the group who find using technology a challenge.

The whole family can get involved in building and supporting memories by creating stories to share with all ages of users.

Yes. We designed Folktells to be simple to use so that people wouldn’t get stuck. We know that things like dialog boxes that won’t go away can be confusing so we made an application without those kind of dead ends. Just as an example, every dialog box and secondary screen that appears will disappear automatically within a minute or so if no action is taken. That way Folktells is always on the same familiar screen. Anyone, even folk who think they can’t use apps, will find it easy to use Folktells.

Folktells runs on any iOS device running version 10+ and any Android device running version 6+.

For seniors and others who may have vision or other accessibility issues, the larger the screen the better, so a tablet is ideal.

Folktells is an app designed for families, especially families that include seniors, or anyone who can’t use common social media platforms to keep in touch. Rather than excluding them from our lives, Folktells enables everyone to keep those folk in the loop by sharing the stories of their daily lives.

For more read our story of how Folktells came to be.

Folktells can run in normal mode or Storyteller mode. The default is Storyteller.

Storyteller mode provides additional options to allow folks to select which stories to display and create content for them. Whiteboard editing and calendar selection is also restricted to Storyteller mode.

For users who are easily confused and may get lost in the additional settings and screens, turn Storyteller mode off to keep things simple. When Storyteller mode is turned off, users need to enter a 4-digit pin to enter the Folktells settings. This prevents inadvertent changes to the set up of the app.

For more details on what happens when you turn Storyteller mode on or off, please see our Personalize Folktells learning article.

The whiteboard (notices/noticeboard) is designed for information that should always be accessible. The details will vary depending on the individual but some uses we’ve seen for it are:

  • Mealtimes
  • Address information
  • Phone number(s)
  • Things to do
  • Names of important folk
  • Emergency contact information
  • Favourite TV channels
  • And more … limited only by your creativity

Having the information always at hand can benefit not only the primary user. Other family members, friends, and caregivers may also find the information useful.

A story is a combination of photos (organized into albums in your photos app or shared from Google Photos) and some text that tells the story of those photos. Folktells combines photo albums that you can select from the list of albums on your device with text that you can enter in the Folktells app. These stories are then available to be viewed and/or listened to at any time.

Please see our learning article on Creating and Managing Stories for more details.

Folktells will optionally offer a randomly selected story at times you can define in the settings to encourage engaging with the content. Please see our learning article on Scheduled Stories for more details.

One of our major goals was to bring a range of folk closer together through shared stories. In other words, enabling folk to tell each other stories, so – Folktells.

When Folktells offers to tell a story, it listens for voice confirmations using speech recognition. Instead of tapping a button, you can say ‘yes’ or ‘no’.

Both types of devices have the feature but it the permissions have different terminology. On iOS, you will be prompted to allow access to speech recognition. On Android, you will be prompted to all Folktells to record audio.

Folktells uses the calendar(s) you already have in order to show you your upcoming events. You need to allow access to your calendar in order for the feature to work. Folktells reads and displays your device calendar(s) and does not create anything in your calendar or make it available outside of the app.

For further details on calendar access and setup, please see our learning article.

Folktells allows you to turn the photo albums that you already have on your device into dynamic and informative stories that engage and entertain. In order to show you your albums, Folktells needs your permission to load your albums and stories.

Please see our learning article and Creating and Managing Stories.

Can’t find the answers you need? Send us your question(s) & let our support folk help.

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